Submitted by achenault on Tue, 12/15/2015 – 3:17pm
Ohio Consumer Voice for Integrated Care (a coalition led by UHCAN Ohio) recently sent a survey to our database of over 3,000 consumers on their experience with MyCare Ohio, Ohio’s integrated managed care program for Ohioans on both Medicare and Medicaid. We received over 400 responses – a very high number for a survey! The results – including the comments – really caught the attention of Ohio’s Medicaid Director and the MyCare Ohio plans.
The survey respondents’ made their voices heard. They brought significant new attention to two major problems enrollees are experiencing in MyCare Ohio. As a result of the survey, OCVIC is in conversations with decision makers to make major improvements in appropriate care coordination and the availability of all services, supplies, and equipment that members need. We want to thank our survey respondents for helping us to bring their voice to the leaders of MyCare Ohio. OCVIC will seek feedback on any proposed improvements and will keep everyone posted on the progress.
The survey was so effective in bringing consumers’ voices to decision makers that we’d like to use it again to get additional input. One of the things we learned from the responses is that doctors are largely not involved in the enrollees’ MyCare Ohio “integrated care team,” and that makes OCVIC worry about whether enrollees’ care is well-coordinated across both medical and long-term care settings. We also want to know more about members’ experiences with medical care to see what improvements are needed.
Therefore, in the near future, we will be creating a survey asking about members’ medical experience. If the second survey is anything like the first one, it will have a big impact in improving health care for MyCare Ohio enrollees.
Again, OCVIC wants to thank our network of MyCare Ohio consumers for participating in a very successful survey. If you have questions or comments, please don’t hesitate to contact John Arnold at jarnold@uhcanohio.org or (614) 456-0060 ext. 237. If you are interested in participating in our monthly consumer calls in which we talk about enrollees’ experiences and needed improvements, let John know.
