Consumer Services

Consumer Services Division (CSD) answers questions on insurance and assists policyholders navigate the complaint process when necessary. To contact CSD, call 1-800-686-1526 or visit the Consumer Affairs section of the ODI website to submit comments https://gateway.insurance.ohio.gov/UI/ODI.CS.Public.UI/Complaint.mvc/DisplayConsumerComplaintForm  

Provider Complaint information page

• A healthcare provider may submit a prompt pay complaint to the Ohio Department of Insurance by completing the prompt pay complaint form. A provider should follow all contract grievance and appeal procedures before filing a complaint with the Department.

Understanding the Health Coverage and External Review Appeals Processes

• The Ohio Department of Insurance has created this on-line toolkit to help consumers and medical providers understand the process by which they can appeal a health coverage claim denial made by their insurer after the appeals process with the insurer has been exhausted. The toolkit contains a helpful brochure, articles, and answers to frequently asked questions. Those with questions about appealing their insurer’s health coverage decisions can call the Department’s consumer hotline at 1-800-686-1526. Click here to file a complaint to start an appeal.

ODI Ombudsman

The ombudsman acts as a liaison between the agency and those affected by its rules and processes. For example, the ombudsman is here to assist consumers who have reached out to the Department, but have not been able to resolve their issue. To contact the ombudsman, please call 614-644-2651 or email ombudsman@insurance.ohio.gov.

Ohio Department of Medicaid

Medicare

OSHIIP Ohio Senior Health Insurance Information Program

For consumers with questions about Medicare, the Department has an Ohio Senior Health Insurance Information Program (OSHIIP) offering support and advice to Medicare enrollees. To contact OSHIIP, call 1-800-686-1578 or email oshiipmail@insurance.ohio.gov.   

Free or Low Cost Health Care at Hospitals in Columbus

Hospital Care Assurance Program (HCAP)

Hospital Financial Assistance Programs

The Ohio Benefit Bank