From the beginning of MyCare Ohio, there has been a push to ensure all enrollees signed their All Service Plan (ASP). The ASP is a document that the Case Manager (CM) develops with the input of the Interdisciplinary Team and the enrollee. It specifies all the services necessary for the member to remain in their home. The ASP lists the goals, the needed services, the service providers, the cost of services, who is liable for payment, any decision regarding the member’s options, and the enrollee’s home care team members. It is important the member and providers receive a copy of the ASP and understand its contents.

For too long, we were hearing from enrollees that they hadn’t seen or signed their ASP. The Ohio Consumer Voice for Integrated Care (OCVIC), a coalition of UHCAN Ohio, worked with the Managed Care Organizations (MCO) and the Ohio Department of Medicaid (ODM) to put in place a mechanism that ensures each enrollee’s ASP has the required signature. That signature ensures the enrollee has reviewed, understood, and agreed to the contents of the ASP.

OCVIC has learned that the signature is an audit item for ODM. With this change, enrollees will have greater access to effect change and remain in a setting of their choosing, making health care work better for them. OCVIC thanks ODM for putting in place this additional oversight to help improve lives of all consumers.